Phil Charo

51 N Maple St

Port Hadlock, WA 98339

360-385-9514

210-902-8714

Denphil87@gmail.com

 

Confident, Effective Communicator with 25+ years Telecom Experience.

Experience:

8/2014-Present:  Key City Fish.  Delivery Driver:  (Part-time) Responsible for safe, efficient delivery of products to retail clients, as well as pick-up of products for re-sale.  Routes driven include downtown Seattle, greater Seattle area, Kitsap, Clallam & Grays Harbor counties.  Duties included customer interface for resolution, and report updating and end-of-shift.

5/2014-08/2014:  AT&T (contract).  Project Manager:  Responsible for Migration of Cell Site T-1’s from TDM transport to Ethernet.  Research Jeopardy status of problem orders and coordinate with appropriate group(s) to clear.  Manage daily conference call bridge with field technicians for migration activities.  Prepare daily reports to management reflecting migration status(es).  Technologies used:  Cisco, Alcatel, Lucent.  Reported to Manager Jesse Thoresen 214-244-9992.

3/2014 to 5/2014:  Kitsap Transit.  Routed Bus Driver.  Responsible for safely transporting public passengers on 35- & 40-ft Gillig buses.

2/2014 to Present:  Seaport Landing.  Bus Driver. (Part-time)  Responsible for safely transporting advanced-age residents to shopping, banking, doctor visits & scenic field trips.  Equipment is 27-ft Ford E-450 bus.

11/2013 to Present:  Chimacum School District.  Bus Driver. (Part-time) Responsible for safe pick-up & delivery of school students in 35-ft buses.

7/2013 to 10/2013:  Washington State Parks:  Park Aide (Temp Summer Job):  Responsible for Customer Service to campground guests & park visitors.

12/2010 to 12/2012:  AT&T (contract). Project Manager:  Investigation of and process related to incident-free disconnect of unused TDM Facilities thus supporting Ethernet deployment & achieving cost savings for customer. Use of such systems as Granite Engineering Client for record updates, Virtual Front Office (VFO) for LEC Order submission, CTS & LEC on-line research tools.  Accomplished thru 1) Direct interface with cell-site & switch personnel to verify status of facility x-connects; 2) CTS Ticket communication to report/remove x-connect:  3) Granite Client updates to reflect activity on circuits;  4) Issuance of Access Service Requests (ASR) thru Virtual Front Office (VFO);  5) Follow-through with LEC to ensure completion; 6) Update/Maintain Status Reports to reflect accurate current disposition of Project thru regular & ad hoc conference calls.  I was Responsible for almost $1M reduction in annual facilities costs. Document project status(es) on complex tracking spreadsheets.  Proficiency in MS Office Applications:  Word, Powerpoint, Excel utilizing Vlookups, Created Pivot Tables to simplify Status Reports; SUM, AVG, CEILING, FLOOR commands.  I effectively worked remotely for the duration of my assignment.  Left when assignment ended in mid-November 2012.  Reported to Manager, Christine Lee.  770-602-0385

05/2008 to 10/2010:  Pocket Communications, San Antonio, Tx:  Telco Cost Analyst:  Responsible for audit of bills/invoices to verify charges are correct.  Submit/resolve disputes with telecom vendors.  Work closely with Accounts Payable to ensure vendor payments are made in a timely manner.  Develop, Prepare & Maintain complex spreadsheets to track network costs; as well as use of Business Objects to generate usage reports.  Process Improvement with Accounting for efficient flow of invoices from receipt to audit to payment.  Left when company sold to Cricket Communications/Leap Wireless & my position was eliminated.

09/2003 to 3/2008:  AT&T Mobility, Redmond, WA & Remote office at Canyon Lake, Tx:  Project Mgr/Interconnect Engineer (8/07-5/08);  Responsible for the design and development of the VoIP National Tandem Network (NTN) which included 6 (Regional) media gateway /soft switch locations, 96B MOUs per year, and over $200M in annual cost savings.  Project Management with Regional Engineers & other personnel on integration of Nat'l & Regional network nodes.  Responsible for maintaining acceptable grade of service on Regional South Texas wireless network of Mobile Switching Centers (MSC).  Project Team Member on numerous projects including Push-To-Talk (PTT) to include platform installation & Test Call activities.  National Network Engineer (2/04-8/07);  National Tandem Network Team Member; Responsible for maintaining grade of service on National VoIP switch nodes in South Central region of US (Texas, Missouri, Illinois & Indiana).  Management of  build & update of records project in Granite database, as well as training of new employees on Granite.  Some exposure to CASPR and BillTrakPro.  IXC provisioning to include ordering, Granite maintenance & installation coordination with Operations group.  Left for personal reasons.